“The single biggest problem in communication is the illusion that it has taken place.” - George Bernard Shaw
Effective communication is the cornerstone of commerce. Whether you are leading a meeting, delegating or reporting to colleagues or pitching to a client your presentation skills are key to a successful outcome. We offer a range of courses which can be tailored to the specific needs of your teams, including:
Communication is a two-way process involving listening as well as speaking. Many communication breakdowns occur through lack of preparation, or misunderstanding of the listener’s perspective. This programme includes three practically focused workshops
· Taking instructions (including seeking clarification, active listening skills reflecting back, identifying missing elements and asking questions to define the scope
· Effective presentation (including the four Ps: planning, preparation, practice, performance, as well as structuring conversations to achieve a desired objective). This workshop includes video-recorded review and feedback..
· Dealing with difficult conversations/people (including fixing the problem not the person, empathy, resilience techniques, deflecting, fogging etc., assertiveness including bottom-lining and exploring win-win situations)
Practical Presentation Skills
This 2 x half-day workshop breaks down into two modules will cover the importance of
We will look at creating a structure which is easy to remember and connects with the audience as well as practising the techniques and using video capture and review to bring about improvements in individual performance.